Comparison of ITILv3 with ISO 20000
Comparison of ITILv3 with ISO 20000
It has been discovered that people have no idea between ISO 20000 and ITILv3. This is something that has created a question on which to implement or which is best in an organization practice. One of the differences is ISO 20000 is based on standards that an organization operates under and gets a certificate of confirmation while ITIL is a collection of practices. While ISO 20000 deals with standards of operation within an organization, ITIL, on the other hand entails collection of best practices for a given organization. For ITIL, certification is done in respect to function and processes of a given situation by individuals in the specified field. While ITIL is based on functions and processes, ISO 20000 is independent of the company, and it is a system that defines roles of a given structure, (Dugmore & Taylor, 2000).
While some think that ISO 20000 offers advice on how to design certain process, evidence shows that it sets standards or requirements. ISO 20000 helps set requirements in a given situation which while a firm complies with gets a certification. In order to get a certification, the ITIL version three comes into place. ITIL version three offers a detailed collection of practices that an organization should comply with in order to get ISO 20000 certification. In order to get that certification, evidence shows that ITIL forms a good basis simply because it offers practices that an organization should work within, (Van Haren Publishing, 2007).
The work of ITIL in an organization is to develop a guidance program. Without a guide on how to achieve given practices, an organization may operate under an environment that is not clear. Evidence shows that, in old days most organizations didn’t know whether they were working under expected recommendations. The ISO 20000 was developed in order to fill gaps that existed in organization operations. Although ITIL version three helps an organization to achieve ISO 20000 certification evidence, shows that it is not a must an organization to have ITIL. There are some organizations that have managed to achieve ISO certification without developing recommended practices of operation. The entire idea depends on how an organization conducts its operation and how well it establishes its rules and regulations within a given environment, (Perron, 2011).
The ISO 20000 deals on financial management of asset while the ITIL version three deals with asset management within an organization. ISO 20000 is an international standard that credits organizations that work under the guidelines of ITIL version three. These best practices may differ because firms from one place to another have ways of operations, but the main aim of these practices is to develop an environment that helps the organization get ISO certification. According to ITIL version three, activity is a set of actions that are organized in a given manner to achieve desired results. This is different in ISO 20000 simply because activity has no specified meaning, (Barafort, 2009).
In most cases, the above aspects differ, but there are areas where these two develop similarities. Some of the areas, where the two develop similarities include service level management, information security management, financial management, and capacity management. Apart from that, information technology continuity management and service reporting are also similar in the two cases. Service transition, release process and control process, are different in the two cases above, (Perron, 2011).
Reference:
Barafort, B. (2009). ITSM Process Assessment Supporting ITIL: Using TIPA to Assess and Improve Your Processes With ISO 15504 and Prepare for ISO 20000 Certification: Van Haren Publishing
Dugmore, J & Taylor, S. (2000). ITIL V3 and ISO/IEC 20000. Retrieved from, http://www.best-management-practice.com/gempdf/ITIL_and_ISO_20000_March08.pdf, On December 21, 2012
Perron, I. (2011). ISO 20000 and ITIL V3. Retrieved from, http://implementiso20000.com/2011/01/16/iso-20000-and-itil-v3/, On December 21, 2012
Van Haren Publishing, (2007). It Service Management: An Introduction: Van Haren Publishing
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