Healthcare Operations Analysis

EX 2.1 The monthly ambulatory visits shown in table EX 2.1 occurred in an outpatient clinic. TABLE EX 2.1 Months Visits July 2,160 August 2,186 September 2,246 October 2,251 November 2,243 December 2,162 a. Predict visits for January, using the naïve forecast method. b. Predict visits for January, using a three-period moving average. c. Predict visits for January, using a four-period moving average. Exercise 14.1 People call a suburban hospital’s hotline at the rate of eighteen per hour on Monday mornings: this can be described by Poisson distribution.Providing general information or channeling to other resources takes an average of three minutes per call and varies exponentially.There is one nurse agent on duty on Mondays. Determine each of the following: a. System utilization b. Average number in line c. Average time in line d. Average time in the system.

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