Improving Quality
Improving Quality
Description of the Quality Issue
My current organization has a quality issue pertaining to delays. Most patients complain that they do not receive immediate attention when they visit the health care institution. Time is one of the most essential components of effective health care services. The organization cannot attain the highest standards of service delivery without time efficiency (IOM, 2012). As a result of time inefficiency, most patients have lost trust with the organization. Consequently, this undermines the overall performance of the organization. The improvement of time efficiency calls for a collaborative effort between all stakeholders in the health care organization.
Quality Improvement Strategy
In order to improve the quality of service delivery in this institution, it is essential to implement a strategy for quality improvement. One of the most effective strategies for dealing with this issue involves the allocation of duties among the hospital’s health care practitioners. The nursing leader must draft a plan which ensures that at least four nurses are on hand to attend to new patients. This will avert the delays for clients waiting for attention after checking into the hospital. Additionally, this strategy will also help in enhancing the overall performance of the organization. More patients will be happy with the quality of service delivery in this hospital (IOM, 2012).
Apart from allocation of human resources, the quality improvement strategy will also encompass the establishment of a new emergency unit. This unit will attend to critically ill patients once they check into the hospital. Once the condition of these patients is stable, the necessary transfers will take place. This quality improvement strategy will help in alleviating the number of deaths in the hospital. Although this institution has an emergency ward, it has insufficient capacity to offer quality services to more than ten patients. However, the expansions will boost the emergency unit’s capacity to more than twenty patients. This strategy will aid in the enhancement of the quality of patient outcome in the hospital (National Quality Forum, 2007).
Aims of Improvement
This strategy addresses the time aspects as pertains to the six “aims of improvement”. According to the Institute of Medicine, health care organizations must develop sufficient mechanisms for promoting the timely delivery of services to patients. Most patients lose their lives as a result of treatable illnesses. This would not be the case if there is time efficiency. Any form of delay in the delivery of health care services results into a decline in quality. This is why the quality improvement strategy conforms to the time aspect of the six “aims for improvement” (IOM, 2012).
Inter-professional Collaboration
Quality health care services are dependent on implementation of inter-professional collaboration within an organization. This is where professionals from different departments work together in pursuit of similar organizational goals. In this health care organization, collaboration between the human resource and administrative professionals is essential for improving quality. Other professionals in nursing and clinical departments are also crucial towards the improvement of quality in this area. The professionals from these departments will bring different ideas about dealing with time wastage in the organization. Through such brainstorming, inter-professional collaboration will yield desirable results. Additionally, this approach will also facilitate for an effective process of implementing the quality improvement strategy (National Quality Forum, 2012).
References
IOM. (2012). Crossing the quality chasm: The IOM Health Care Quality Initiative.Retrieved on 7th October 2012 from http://www.iom.edu/Global/News%20Announcements/Crossing-the-Quality- Chasm-The-IOM-Health-Care-Quality-Initiative.aspx
National Quality Forum. (2012). Retrieved on 7th October 2012 from http://www.qualityforum.org/Home.aspx
National Quality Forum (2007). Retrieved on 7th October 2012 from http://www.qualityforum.org
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