The Stakeholders In A Company
The Stakeholders In A Company
The stakeholders in a company are supposed to work together so as to ensure the company performs well. For instance, the directors, managers and employees are required to work hand in hand to improve the performance of the company. Most of the shareholders in the organization find it hard to work together because of conflict of interest and values (Melden, 2008). For instance, O’Toole and Hanley are not able to solve the issues in the organization together as they have different values. O’Toole wants to follow the erthical rules in the organization by disclosing the financial information to the directors, but Hanley does not want. Hanley wants to protect the bank from collapsing by not revealing the information. On the other hand, O’Toole wants to disclose the information to directors so as to solve the issue. There are various ethical theories that are used in decision making. Examples of ethical theories used include the virtue ethical theory and utilitarian theory. The virtue ethical theory is used to judge someone using his or her characters, but not actions that are not inline with his or her normal behavior. The theory considers the moral, reputation and motivation of the person when judging the person. For example, A friend is not able to judge the actions of a person who has always performed well if he does not perform as expected.
On the other hand, another person will judge a person who has a bad reputation harshly. The theory does not take into account the moral character of the person (Rachels, 1998).In this case, people might not judge O’Toole harshly if he accepts the offer and decides to keep quiet. This is because he has been behaving well before Hanley was employed. O’Toole encouraged honesty and open communication among the employees and board members. O’Toole should follow his personal ethics and JMRC training instead of accepting the contract offered by Hanley (LaFollettee, 2002). O’Toole has to decide between what is right and wrong for him and the company. For example, accepting the contract might affect the company in future and lead to looses. This is because the managers will not be able to look for the best solutions. Disclosing the information to the directors will save the company from future looses as they will be able to make the necessary changes.
O’Tooles decision will be influenced by various things. First, the decision is influenced by his profession, organization and personality. In addition, the decision is influenced by the society. First, O’Toole has to consider how accepting the contract will affect his profession and society. Accepting the contract can ruin his profession as he is not acting to the professional codes established to govern his profession as communication managers. Honesty and open communication is a common principle in all professions (Putman,1998). The employees are required to communicate openly and honestly. So, O’Toole will have violated the professional code of conduct by accepting the contract as he will not be honest with the shareholders and board or directors. Additionally, he has to consider the effect of his decision to the society. All employees are supposed to promote corporate social responsibility regardless of their profession. The employees should ensure their actions do not harm the society, but benefit it. Accepting the offer can affect his role in promoting corporate social responsibility and affect community development when the bank collapses. Lastly, the manager should consider how the offer affects his personality. Accepting the offer can ruin his personality and make people judge him harshly. Thus, he should not take the offer, but tell the board of directors the truth (Thompson, 2005).
References
Melden, A.I.2008.Ethical Theories. Koebel Press
LaFollettee,H.2002.Ethics in practice. An anthology. Wiley-Blackwell
Rachels,J.1998.Ethical theory. Theories about how we should live. OxfordUniversity Press
Putman,D.A.1998.Human excellence. Dialogues on virtue theory. University Press of America
Thompson,M.2005.Ethical Theory. Trans-Atlantic Pubns
Perception plays an important role in interpersonal communication in the workplace. Perception is a process that enables people to become familiar with objects and events that are found in the external environment (Wood, 2009).There are different stages of perception. That is simulation, organization and interpretation and evaluation. Other stages include memory and recall (Fisher &Adams, 1994).Simulation is the process of getting information from the outside world (Fisher &Adams, 1994).After getting information, the person organizes it and then interprets it and evaluates. The last stage is recalling it. Perception affects interpersonal communication in the workplace in different ways. For instance, perception can strengthen communication among employees in the organization and improve their performance. On the other hand, perception can affect the performance of employees in the organization negatively and hence result to poor performance. This is happens if perception is not used well. Most of the employees tend to read the mind of other people and make conclusions without carrying out proper investigations (Wood, 2009).
Communication in the work place relies on the perception of the employees and how they perceive other people. Also, communication depends on the motives and intentions. People choose consciously and unconsciously from stream of sensory data. Also, people to concentrate on some streams and ignore others. This affects what people and what they and how they hear the information. In addition, it affects how people react to the information conveyed. Moreover, people respond to stimuli from the environment in different easy. This is because they have shortcuts that are used to organize data gotten from the external environment. Examples of shortcuts used include stereotyping, projection etc (DeVito, 2007). Stereotyping is the most common short cut used by employees and other people in the society. In this case, the people assume that a person has specific characteristics that are related to the group they belong. Most people in the society do not determine if the person has the characteristics or not. Perception has affected interpersonal communication in the workplace negatively. This is mainly through stereotyping (Fisher &Adams, 1994).The employees in the organization judge other employees based on various groups they belong. The employees are judged according to sex orientation, religion and minority. For example, Renee Weismann was judged according to gender. Renee was the only woman working in the organization and most of the men in the organization did not like the position she held. This did not affect Renee as she ignored the gender issues in the organization and continued working (Baedeker, 2011).
Stereotyping in the organization affects transfer of information from the sender to the receiver as the two parties are not able to understand each other. There should be clear communication between the sender and the receiver so as to make communication effective. Employees in the organization need to overcome barriers to communication like perception so as to improve interpersonal communication. First, employees in the organization should their self awareness (Wood, 2009).The employees should know how their beliefs, attitudes and values affect their perception. Beliefs, values and attitudes can lead to poor perception and hence affect interpersonal communication in the workplace. Understanding how the beliefs values and attitudes affect them makes it easy to change them and avoid impacting other people negatively. Second, employees should be sensitive to other people. They should be sensitive to their cultures and beliefs. This will ensure the employees do not do anything to harm other employees (Trenholm &Jensen, 2008).
In addition, the employees should avoid stereotyping. The employees should not judge other people on basis if their religion, race or culture. Instead, the employees should seek for clarification if they have any problem. They should try to get enough information from other employees before reacting. This will help reduce conflicts in the organization and then improve interpersonal communication. Third, the employees should improve their listening skills. They should listen carefully to the person speaking and then process the information before commenting.Failure to listen to the speaker results to misunderstanding among the parties communicating. Moreover, the employees should be careful of the words they use. The kind of words used during communication can affect interpersonal communication. This happens when the receiver is not able to comprehend the message send. So, they should select words that do not result to conflict in the workplace. Hence, Perception plays an important role in different types of communication like interpersonal communication, intrapersonal communication etc (Beebe, Beebe &Redmond, 2010).
References
Fisher,A.B.,&Adams,K.L.1994.Interpersonal communication. Pragmatics of human relationships. McGraw-Hill
Beebe,S.A.,Beebe,S.J.,&Redmond,M.V.2010.Interpersonal Communication. Relating to Others. Allyn & Bacon
Trenholm,S.,&Jensen,A.2008.Interpersonal communication. OxfordUniversity Press
DeVito,J.A.2007.The interpersonal communication book. Pearson/Allyn and Bacon
Wood,J.T.2009.Interpersonal Communication. Everyday Encounters. Cengage Learning
Baedeker,R. 2011. Monitoring masculinity. An edge for women in the workplace. Retrieved from http://www.sfgate.com/cgi-bin/article.cgi?f=/g/a/2011/05/31/moneytales053111.DTLon 12/06/2013
Self awareness refers to be aware of one’s awareness. Self awareness is important in interpersonal communication. Self awareness is important as it helps one select the thoughts and hence avoid affecting other people. It makes it easy for someone to decide what is good and what is bad. There are various areas that need self awareness. First, one should be able to understand his personality. Understanding ones personality helps one make the right choice. This is because one is able to identify situations that he can fit and also where he cannot fit and hence avoid conflict. In addition, it helps one make the right decision. Most people have poor interpersonal communication because they do not understand their personality. This hinders them from making the right choice.
Further, one should be able to understand his or her values. People have different values and beliefs. Some people value respect while others value honest. Values are important as they help in interacting with other people. For example, employees who value respect would like their workmates to be treated with respect. On the other hand, employees who value fairness will always promote fairness in the organization. Understanding ones values help treat other people well and thus avoid conflicts that might affect their relationship. Also, one should understand his or her habits. Habits are behaviors that are depicted often. The employers are required to understand habits that enhance their relationship with other people and those that affect the relationship. Identifying the habits enables employees to promote the right behavior (Wood, 2009). In addition, one should be aware of his or her needs. People have different needs. Some prople need constant feedback while others do not need. Identifying the needs helps one communicate well with other people. This is because they do not experience conflicts that result to poor interpersonal communication. Also, identifying the needs leads to motivation and eliminates stress (Hartley, 1999).
Also, understanding the emotions helps improve interpersonal communication. People have different emotions. The emotions have different impact on interpersonal relationship. People who are happy have good interpersonal communication. This is because they are able to communicate with other people well. On the other hand, people who are not happy do not communicate well with other people Interpersonal communication is an important process in the organization (Kapp &Daly, 2002). People who are communicating might not be able to understand each other, but being self aware is important. Self awareness is vital in interpersonal communication as it helps overcome barriers to interpersonal communication and other types of communication. Self awareness helps eliminate the effect of perception on communication. This is because people do not perceive others wrongly. A person who is aware of his values, needs and other qualities is able to make the right choice. The person can choose not to judge other people according to their groups and thus avoid conflicts. For example, Dr. Gomez found it hard to make the right decision when handling patients and tell the family the truth at first, but he managed to do so later. This is because he was aware of himself and how he felt when he saw the patients and then knew how to convey the message (Anonymous, 2011).
Also, self awareness helps one become sensitive to other people. In this case, the person considers the impact his action and decisions will have on other people. This is because he wants other people to be treated well. Also, self awareness helps one seek clarification if he or she has some doubts on something. This eliminates stereotyping and other factors that affect interpersonal communication (Weaver, 1993). In order to have effective interpersonal communication in the workplace, each employee should start being aware of who they are and what they like. This will make it easy for the employees to have strong interpersonal communication. Self awareness is important for both employees and other people in the society. This is because it helps them identify actions that are needed to behave competently in the workplace and outside the workplace. The more the employees become self aware and are able to manage their behaviors and adapt to various situations is important. This is because it helps avoid conflicts as they are able to fit in different situations (Fisher &Adams, 1994).
Reference
Fisher,A.B.,&Adams,K.L.1994.Interpersonal communication.Pragmatics of human relationships. McGraw-Hill
Weaver,R.L.1993.Understanding interpersonal communication. Harper CollinsCollegePublishers
Hartley,P.1999.Interpersonal communication. Routledge
Wood,J.T.2009. Interpersonal Communication. Everyday Encounters. Cengage Learning
Kapp,M.L.,&Daly,J.A.2002.Handbook of interpersonal communication. SAGE
Anonymous.2011. Communication, perception and the self. Retrieved from http://docs.google.com/viewer?a=v&q=cache:eMZ0u1BJmqcJ:www.wadsworthmedia.com/marketing/sample_chapters/0495502464_ch02.pdf+example+of+how+self+awareness+effects+perception+on+interpersonal+communication&hl=en&gl=ke&pid=bl&srcid=ADGEESjodxYpIl3SlHGlinLyGtvZcT3GW6K-vp_6nyniPTvz_5tCUVekB9cyqnXMK0ds7-n2O-SJ8OBw0namA8e-G9W-T-lmvyioFzEuKH9ZHx0wmDu4VHPBX_jUZ3TTerGPrlclu9LE&sig=AHIEtbRHVeR9o4cyvsvQYCFMhrpqiXKViA&pli=1 on 12/06/2011
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