Interview
Interview
Introduction
Most hospitals treat patients differently. Some provide special treatment for the patients while others do not. Most facilities have room and board that helps serve patients. Waiting rooms are important in any hospital as they help doctors manage patient’s access to health care services in the hospital. In addition, waiting lists help hospitals give priority to patients that need urgent care. Hospitals use waiting lists for different purposes. Some use waiting lists to enable patients having cancer, depression and other infections access medical services. This paper interviews a room and board owner who is located in New port Ritchey, Florida.
The room and board owner provides services to patients having depression and drug addicts. In addition, the room and board owner handles alcoholic patients. The paper will analyze whether there is a waiting list in the hospital, who funds the facility and the personal or nursing are services provided in the facility. It also analyzes whether there are amenities like beauty shop and transportation. Also, the paper analyzes the recreation opportunities in the area, issues that are present in the facility and any improvement. Lastly the paper will analyze the marketing methods used to promote the facility and how baby boomers are impacting the facility.
Interview
The hospital has no waiting list. The facility uses the board and room to help patients having depression. Also, the owner of the room uses the room to help patients who have abused drugs and alcoholic patients. The board and room facility can only support three patients only. There is no waiting list in the hospital, but the hospital relies on out patient services to get room to admit patients. The facility owner is able to admit another patient if one of the existing patients is discharged or leaves. The facility has no enough money to establish awaiting list. Currently, the facility relies on out of pocket expenses. It does not get funds from Medicare or Medicaid. This has made it hard to create a waiting list (Marshall, Long, Voss, Demma & et al, 1999).
Most room and board facilities are funded by other organizations like Medicare and Medicaid, but the facility is funded using out of pocket expenses. An out of pocket expenses is a type of no reimbursable expenses that is paid by the patient. This includes any medical benefit that is not covered. Also, out of pocket expenses include the expenses one covers before the health plan benefit begins. Most patients are underinsured and they have to spend family income to seek medical services. The patients seeking medical services from the hospital have to use their own income on out of pocket health care expenses. The patients do not have protection from high out of pocket expenses. Thus, the hospital depends on out of pocket expenses to carry out various activities. The facility uses money paid by the patient to improve quality of services provided to patients and provide other basic needs. This has made it difficulty for the facility to improve the quality of services and infrastructure. The facility has not developed waiting list as it lacks enough funds to meet the needs of the patient (Greenwood, Seshadri & Vandenbroucke, 2005)..
There are no personal or nursing services in the facility. The facility does not provide nursing or personal care to the patients. The patients in the hospital are aged 50-60 years and they are able to take care of themselves. The patients are able to cater for their basic needs like dressing. The facility does not provide any nursing services to parents. This is because the facility has no enough funds to provide nursing services to the patient. The hospital relies on out of pocket expenses and it does not get funding from Medicare. This makes it difficulty to providing nursing and personal services. Also, the facility does not have any insurance to help carry out various activities. The financial crisis in the facility has made it difficulty to offer nursing services (Gunn & Gullickson, 2005).
Patients are independent as they do not depend on the health professionals in the facility to provide nursing services. They depend on other facilities outside the board and room. The facility owner seeks medical attention from the nearby hospitals incase of any emergency. According to the interview, the facility is located near hospitals and this makes it easy to attend to the patients. This makes it easy for the facility to cater for people who need urgent treatment (Gunn & Gullickson, 2005).
Apart from nursing services, also, the facility has no any amenities in its environment. The owner of the facility claims that the amenities are located outside the facility. The amenities cause disturbances to the patients and they can not be located inside the facility. Patients require conducive environment to enable them get well. The environment influences patients recovering differently. Some patients find it difficulty to recover in a noisy environment. Establishing barber, salons and ice cream parlor in the environment will affect patient outcome. To avoid affecting patients come, the facility owner does not authorize business owners to operate inside the facility (Callahan, 1998).
Transportation is important in any country. It enables people move from one place to another. Most people are not able to seek medical services as there are no transport facilities. This affects the quality of care and services provided to the patients. The area has good transportation that covers the facility and other hospitals in the area. There is public transport provided to the facility. The transportation is provided using limo, taxis cabs. In addition, volunteers and family members provide transport to the facility. The availability of transport services in the area has made it easy for patients to seek medical services from the hospital. The patients are able to seek medical services from the hospital any time. Moreover, the facility relies on the transport services to take patients to the nearby hospitals (Callahan, 1998).
Recreation is important as it helps improve patient outcome. Recreation helps relief depression and stress in patients having depression. It also helps drug addicts and alcoholic patients change their behavior. The facility has created various recreation opportunities to help the patients. Examples of the recreation opportunities in the facility include games, televisions and music. The recreation opportunities have helped improve patient outcome. Patients are able to play various types of games like football. The games help the patients relax and eliminate symptoms of depression. The patients interact with each other and avoid lonely, stress and anxiety. Also, patients watch television shows and listen to music as part of recreation. This helps the patient maintain good health (Callahan, 1998).
There are various issues that are present in the facility. For example, there are psychological and psychosocial issues in the organization. Psychosocial and psychological issues that are common in the facility include depression, anxiety and coping skills. Most patients in facility find it difficulty to cope with depression and other diseases. Also, anxiety affects the outcome of the patient and the services provided to the patient. Depression makes it difficulty for facility owner to offer the right services. The professional is always depressed as he handles various types of patients (Berkman, Gardner,Zodikoff & Harootyan, 2005).
Baby boomers make it difficulty to provide services to the patient. This is because the facility lacks enough funds. Marketing in health care is important as it helps health care facilities market their services. This makes it for health care facilities to attract customers and improve productivity. The marketing method used is Clientele. The method has helped increase the number of customers (Peltier, 2007).
There are various improvements that need to be done to the facility. Currently, the facility can only accommodate three patients. This is because the facility is not enough to cater for a large percentage. This has made it difficulty for the facility to serve a large percentage of patients. The facility owner admits new patients after the excising patients leave or a discharged. The facility needs to be expanded in future so as to accommodate a large number of patients. Also, the facility will incorporate other facilities like waiting list. The facility has no waiting list and this hinders patient access to health care. The facility will look for alternative methods to get funds. The facility should get funds from Medicare and Medicaid. This will make it easy for the facility to provide nursing services to the patient (Berkman, Gardner, Zodikoff & Harootyan, 2005).
The facility has no brochure as it does not offer a wide range of services. The facility does not offer nursing or personal services as most patients are able to take care of themselves and they are independent (Berkman, Gardner,Zodikoff & Harootyan, 2005).
Conclusion
The facility has no waiting list and it only accommodate three patients in its room and board. The facility needs to be improved in future. First, the facility needs to be expanded in future and incorporate a waiting list. This will make it easy for the facility to handle a large percentage of patients. Also, the facility will make it easy for patients to access health care services. The facility relies on out of pocket expenses to fund activities in the facility. There are various recreational opportunities that help improve patient outcome. Examples include games, entertainment from televisions and radio. The facility needs a brochure so as to improve the kind of services offered.
Reference
Gunn, R. W., & Gullickson, B. R. (2005). And now a word from our
sponsors. Strategic Finance, 87(6), 8.
Is this your assignment or some part of it?
We can do it for you! Click to Order!
