concepts important for effective communication

There are various concepts important for effective communication. Active listening is important in communication. In active listening, the listener feedback what he or she hears to the person speaking. The listener restates what the speaker has said. Active listening shows sincerity as the listener does not assume the speaker. Active listening improves personal relationships and prevents misunderstanding and conflict. Further, conflict resolution is vital in effective communication (Molen & Gramsbergen-Hoogland, 2005). Conflicts are common in communication, and they result from misunderstanding. Having proper conflict resolution strategies ensures the communication is effective. However, many people do not have good conflict resolution strategies and this affects their communication with other people. There are two types of communication. That is informal and formal communication. Formal communication takes place via the channels established in the organization and along the authority created (Mounter & Smith, 2008).

Formal communication is in written form. For instance, organizations use manuals, policies and procedures to communicate to the employees. Conversely, informal communication does not follow any structure but is based on relationships in the organization. The leadership strategies in an organization influence effective communication. Good leadership strategies lead to effective communication and vice versa. Leaders should establish proper communication channels to facilitate communication between the employees and leaders (Turner, 2003). They can encourage bottom up communication of top down communication. Bottom up communication ensures employees and leaders communicate effectively by removing communication barriers. Changing the communication channel helps change communication. Also, leaders should establish conflict resolution strategies to improve communication in the organization. Lastly, the organizational culture influences communication. Poor organizational culture leads to poor communication. A strong organizational culture improves communication. Promoting a strong culture in the organization can help improve communication between employees and leaders. It encourages employees and leaders to actively listen to each other when communicating (Fiedling, 2006).

Reference

Fiedling, M. (2006). Effective Communication In Organizations. Juta and Company ltd

Molen, V., & Gramsbergen-Hoogland. (2005). Communication in organizations. Psychology press

Mounter, P., & Smith, L. (2008). Effective internal communication. Kogan Page publishers

Turner, P.A. (2003). Original communications. CIPD publishing

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