The Practice Of Effective Communication Skills To Improve Group Think Dynamics And Unleash Human Potential
Introduction
The Skype company faces group think issues. This is because most of the workers in the organization make fault decisions that affect other employees in the organization. Managers in the organization and supervisors do not consult other employees in the organization when making decisions. For example, managers and supervisors have developed policies that govern activities in the organization without consulting other employees in the organization. The employees have to conform with the policies though they have consequences. Policies interfere with the working environment and the welfare of employees in the organization. The concept of group think is common in the organization.
This is because managers do not consider alternative measures when making decisions in the organizations and they do not consider opinion from other employees when making decisions. In addition, managers do not seek assistance from outside or do not use expertise when making decisions in the organization. Managers end up making irrational decision that dehumanize other employees in the organization. Also, the managers examine few alternatives when making decision. Group think is a major problem in the organization. The main problem in the organization is poor decision making that result from use of group think. Most employees in the organization are not happy with the decision making process in the organization. This is because managers do not involve other employees in the decision making process.
Thus, managers end up making decisions that affect other employees in the organization. The managers and employees do not have clear communication in the organization. This makes it difficulty to make clear decisions that benefit every one in the organization. For example, employees in the organization have complained of poor policies that have been developed. The policies affect the working condition of employees. Also, employees have complained of poor relationship between managers and employees. The interpersonal relationship affects decision making in the organization. This paper analyzes the concept of group think in the organization and how to solve problems resulting from group think.
Analysis
Group think is not a good decision making process. The method has negative effect to the organization and employees (Forsyth, 2009). Group think forces employees to minimize conflicts when making decisions. This makes it difficulty for employees to expresses views that are important in making crucial decisions. This is because employees fear hurting other employees in the group. This prevents the organization from making decisions that are rational. Organizations that use group think in decision making make irrational decisions that affect other employees in the organization (Bénabou & Centre for Economic Policy Research, 2009). During group think, employees avoid making decisions that are outside the comfort zone of other employees. The employees fear being seen foolish or annoying other employees in the organization. Employees do not test or evaluate and analyze ideas when making decisions. They only pick solutions that make every one happy.
This affects the quality of decisions made in the organization (Bénabou & Centre for Economic Policy Research, 2009). Thus, it is difficulty to make rational decisions using group think. Group think has negative effects as shown in the case study of the organization above. Managers in the organization make decisions that are irrational as they do not consider other decisions made by employees. Employees in the organization do not contribute in decision making because there is no clear communication between employees and managers (Bénabou & Centre for Economic Policy Research, 2009). Also, the employees do not contributed in decision making as they fear making decisions that might hurt other members in the group. Moreover, managers only examine few choices and they do not test, analyze and evaluate the choices made.
Thus, managers end up making decisions that affect employees in the organization (Bénabou & Centre for Economic Policy Research, 2009). The decisions, made have made the working environment uncomfortable and also the relationship between the employees and managers poor. The decisions have affected the productivity of employees in the organization. Hence, group think affects the quality of decisions made as shown in the case study. This is because people are not free to give their views.Group think is pervasive as most organizations like making decisions in groups (Bénabou & Centre for Economic Policy Research, 2009). Most people in the group fear making decisions that hurt other members in the group. This affects the productivity in the organization. Hence, group think is pervasive. The concept of active listening will be implemented by giving employees books to read the concept. The concept of group think will be printed and each employee will get a copy. Then active listening will be integrated into the organization activities like decision making slowly (Levi &Levi, 2001).
Recommendations
Active listening can help solve issues associated with group think. Active listening is a communication technique that forces the listener to understand, interpret and evaluate what is being communicated. The ability to listen actively can reduce conflict of ideas in group think and improve corporation between employees and managers (Levi &Levi, 2001).The organization should use active listening to overcome problems of group think. Active listening will ensure all the employees in the group air their views (Levi &Levi, 2001). The group members are supposed to listen to what other employees are saying. They should not judge their ideas, but they should try to understand, interpret and evaluate them. This will make it easy foe the organization to make quality decisions.
Each employee will be presented in the decision making processes (Levi &Levi, 2001). Active listening will offer the group a wide variety of choices to select by evaluating and analyzing them. The group will be able to come up with the best decision. Another advantage of active listening is that decisions made will not affect other employees in the organization (Levi &Levi, 2001).The possible solution to the problem in the organization is active listening. The technique will help solve issues in the organization that are related to group think. Members in the work place will react different to my recommendation. Some of the members will accept active listening to be implemented in the organization. Other members will not accept active listening to be used in the organization (Levi &Levi, 2001).
Conclusion
The paper analyzed effect of group think in the organization and how to overcome the problem. The main problem in the organization is group think. Managers in the organization use group think to make decisions. Managers do not involve employees in decision making processes and they end up making irrational decisions. The decisions made affect employees in the organization. Most employees in the organization fear airing their views in the group because they do not want to hurt other members in the organization. This gives managers opportunity to make decisions that affect the working environment and interpersonal relationships in the organization.Group think is not a good process for masking decisions. Group think does not allow group members to analyze and evaluate the choices they have made. The group makes poor decisions that affect other employees. Employees in the group fear making decisions that affect other members in the group. This leads to poor decisions that affect productivity and working environment. This is evidenced in the scenario. The best method to overcome group technique in the organization is active listening. Active listening forces all the group members to listen to what is being said, understand and interpret it. This makes it easy for group members to air their views and make rational decisions. Thus, group think is not effective in making decisions as it affects the quality of decisions.
Reference
Levi, D., &Levi, D. (2001).Group dynamics for teams.SAGE
Bénabou, R.,& Centre for Economic Policy Research (Great Britain).(2009).Groupthink: collective delusions in organizations and markets. Centre for Economic Policy Research
Forsyth, D.R. (2009).Group Dynamics. Cengage Learning
Is this your assignment or some part of it?
We can do it for you! Click to Order!
